Computer Support Technician

The Public Library of Youngstown and Mahoning County (OH) seeks a knowledgeable Computer Support Technician for the Information Technology Department. The Computer Support Tech maintains and services the essential technologies deployed throughout the organization, including public internet computers, staff computers, circulation computers and software, and peripherals including printers, scanners, and card readers. The Computer Support Tech may make recommendations regarding policies, procedures, and practices, and reports to the System Administrator.

Responsibilities. (1) Deploys, maintains, repairs, and troubleshoots public and staff computers and workstations. (2) Services out of order printers, scanners, card readers, and self check-out stations. (3) Assists in system wide software distribution and updates. (4) Assists in daily and weekly system and network maintenance. (5) Supports window servers, backup and restore data, and runs system reports and statistics.

Qualifications.  Associate’s Degree in Computer Science or one year of college/trade school plus three or more years of directly related experience is required. This position requires an ability to effectively communicate and exchange information, collect, compile and prepare work documents and operate standard business office equipment. Strong computer, analytical thinking, and interpersonal skills are required. Traveling to other library branches in the Mahoning County Library system is also required. Must be available for on-call, extended or non-traditional hours as needed to perform job duties.  Ability to reach, bend, climb, squat, lift and push up to 50 lbs.

Technical experience required:

·         Strong knowledge of computer hardware.

·         Strong knowledge of operating systems, preferably Windows, and experience working in a networked environment.

·         Ability and willingness to learn new computer systems as needed.

·         Knowledge of group policy, Cisco networking, Office 365 and VMware.

Compensation.  The starting salary is $32,100 (negotiable with experience) with an excellent fringe benefit package including a pension plan with the Ohio Public Employees Retirement System (OPERS).

To Apply.  Please apply online by visiting our ADP Career Center and following the instructions. Please include a cover letter, resume, and salary requirements.

Email if you experience any issues with the online portal.

An Equal Opportunity Employer