Library Begins Curbside Pickup June 3

For more information and FAQ:

YOUNGSTOWN (May 28, 2020/For Immediate Release) – The Public Library of Youngstown and Mahoning County (PLYMC) will begin to provide curbside pickup for physical materials at four library locations on Wednesday, June 3, as the first step in a phased-in return of staff and services.

Patrons can place holds and check out books, movies, WiFi hotspots, and other library materials, for pickup at one of four locations:  Main, Austintown, Boardman, and Canfield libraries.  Curbside pickup hours will be Monday through Thursday from 11 a.m. – 2 p.m. and 4 – 6:30 p.m., and Friday and Saturday from 11 a.m. – 3 p.m.

Library Executive Director Aimee Fifarek says, “We are excited to be getting books, movies, and WiFi hotspots into the hands of our patrons again.  It has been a long road to this point – working with professionals in Ohio and across the country to establish safe practices to restart library services. Rest assured that this is just the next of many steps, as we travel back to full library service with safety in mind.”

Patrons with full-service library cards can begin placing holds on materials now for the upcoming curbside service. Holds can be placed through the Library’s website at www.libraryvisit.orgor by emailing reference@libraryvisit.orgor calling 330-259-3399. Patrons are advised to remove holds they no longer need in one of these ways, also.

Here’s how Curbside Pickup will work:
-Patrons place holds for curbside pickup.
-Library staff will call to schedule pick-up times.
-When patrons arrive to pick up materials, they will pull their vehicle up to the indicated spot and call the phone number listed on the Curbside Pickup signs at that location to let staff know they have arrived.
-Patrons will be asked to describe their vehicle and give the license number to ensure materials go to the proper person.
-Patrons will open their trunk and then remain in their vehicle for contactless pickup.
-Library staff, wearing masks and gloves, will place the materials in the patron’s trunk.

Patrons who do not have a mobile phone are asked to make arrangements in advance with the Library staff member who calls to let them know their materials are ready.

Walk-ups are allowed to pick up materials through Curbside Pickup after making arrangements in advance with the Library employee who calls to let them know their materials are ready.

Patrons who need to have their materials picked up by another person at Curbside Pickup can make arrangement with the Library employee who contacts them. Staff will need the identity of the family member who will be picking up materials, and a description of the vehicle being used and its license number, to ensure that the materials are given to the proper person.

Special Delivery service for patrons who cannot come to a library is also underway. Library employees are contacting Special Delivery patrons to arrange service through U.S. Mail. Items returned through the mail are being placed in quarantine for 72 hours. Special Delivery patrons can call 330-792-3869 to request materials.

The Library has spent time preparing for distribution of physical materials by closely following guidelines from the Centers for Disease Control, the Ohio Library Council, the Ohio Department of Health, and other authorities.  Directives resulting from this pandemic are constantly evolving.  Materials returned before the book drops and libraries were closed are considered safe and have been returned to shelves for circulation. The Library is awaiting a study being done at the Battelle Institute in Columbus, Ohio, on COVID-19 safety precautions concerning the life of the virus on books and materials. For these reasons, the Library’s procedure will be to quarantine any returned items for 72 hours until advised otherwise. For the safety of staff and patrons, Library employees handling materials will wear masks, maintain social distance, stagger shifts, wash hands, and self-perform daily symptom assessments.

At this time, all library buildings remain closed to the public. Only essential Library staff has been in buildings and other library employees have been working from home. Employees working inside PLYMC library buildings are performing much-needed tasks such as processing new books and materials and performing maintenance inside and on the grounds. Staff is observing safety protocols such as social distancing and wearing masks.

At this time, library buildings remain closed. “We want the community to know that we are planning and preparing for the future, but while we are eager to welcome the public back, our first concern is for the safety of our patrons and our employees,” said Ms. Fifarek. “We will be slow, deliberate and careful with our planning. We have been following the guidance given by Governor Mike DeWine and Dr. Amy Acton, Ohio Department of Health Director. We are also working with the Ohio Library Council and with library professionals across the country to establish ways to safely provide future in-building service.”

The Library continues to offer a full array of virtual services at and on social media. Reference questions are being answered by librarians at 330-259-3399. Online offerings are available at, where patrons can download or stream e-books, audiobooks, magazines, music and movies, or take a class, and much more.

A Summer Discovery virtual program is being planned. An active schedule of virtual programming for entertainment and education is available for all ages and taking place daily on the Library’s social media. The schedule of programs can be found at:

The Library can be found on social media at:
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