Community Support Specialist

The Public Library of Youngstown and Mahoning County (OH) seeks a knowledgeable Community Support Specialist to provide information, support, referrals, and assistance to patrons who experience mental health, substance abuse, housing, and minimization issues. PLYMC is a county-wide system serving 238,823 residents.

Responsibilities. (1) Obtain appropriate signed release of information forms when necessary for referral process. Maintains on-going records of needs assessments, referrals, and follow up services. Makes local resource referrals for various services to library patrons tailored to their requests and needs assessment information. Follow up with patrons to determine follow-through, suitability of referrals and outcomes. Works collaboratively with PLYMC staff to identify patrons who may need, or who may benefit from, services by following up with patron to schedule a needs assessment. (2) Contacts police and other necessary assistance if a patron who might pose a danger to self and/or others is identified at the library. Works collaboratively with PLYMC staff and security services when police and/or ambulance intervention is needed. (3) Connects, builds, and maintains collaborative relationships with community agencies and organizations that provide services beneficial to library customers. Acts as liaison to these entities by attending identified community meetings, etc. Acts as a subject matter expert on social work topics. (4) Provides consultation and support to the library staff through assistance during or de-briefing after an incident with a patron(s) has occurred during their shift. Provides and/or arranges staff training pertaining to topics that might be beneficial in enhancing PLYMC staff’s understanding of homelessness, mental illness, and substance abuse. (5) Collects and maintains data to generate outcomes set by PLYMC planning committee. Creates an annual work plan. Analyzes these outcomes to determine if goals generated through staff feedback and set by PLYMC planning committee are being met. Complete program reports regarding services provided and known outcomes, report these services and outcomes to PLYMC every six months. (6) Promotes PLYMC as a regional model for being the first library in northeast Ohio to have a social worker by providing consultations, interviews, and presentations on the service to the community, other libraries, and the media.

Qualifications. Master’s degree in social work is required; focus in children/youth Services preferred. Must be licensed to practice in the State of Ohio. Minimum of one year of experience is preferred. Assessment skills and knowledge of de-escalation skills. Experience working with children, families, and youth population. Experience and understanding of the needs of a diverse urban population. A sincere desire to improve the community and develop relationships that are helpful and supportive to PLYMC and patrons of the Library.

Work Schedule. Availability for extended or non-traditional hours as needed to perform job duties. Participation and attendance at promotional events and off-site meetings required. Requires regular travel to other library branches, and community meetings as needed.

Compensation. This is an exempt position with a starting annual salary of $36,336 (negotiable with experience) and an excellent fringe benefit package including a pension plan with the Ohio Public Employees Retirement System (OPERS).

To Apply. Please apply online by visiting our ADP Career Center and following the instructions. Email if you experience any issues with the online portal.

An Equal Opportunity Employer