Curbside Pickup

 

curbside-ad-webThe Library is happy to announce that Curbside Pickup is now available at four library locations

Contactless curbside pickup of library materials, such as books, movies and even WIFI hotspots, is available at Austintown, Boardman, Canfield branches and the Main Library in Youngstown.

Curbside Pickup hours are:

Monday through Thursday: 11 a.m. – 2 p.m. and 4 – 6:30 p.m.
Friday and Saturday: 11 a.m. – 3 p.m. Library staff will call to arrange the time and location of your curbside pickup.

For PICKUP: Curbside Service is for Pickup Only and available at Austintown, Boardman, Canfield and Main libraries.

For RETURNSBook and Media Drops are Now Available at All Libraries for Return of Materials.

Book and Media drop boxes are in place at all locations for return of library materials, even though materials cannot yet be returned through Curbside Pickup.

There will be NO fines on materials that are due during library closure. Please hold onto any materials previously checked out. The Library has automatically extended due dates on materials previously checked out so that fines will not be accrued. Library staff appreciates your patience and understanding.


Here’s how to use Curbside Pickup:

-Place a hold on materials you want to pick up. Patrons with full-service library cards can place holds through the Library’s website at www.libraryvisit.org or by emailing reference@libraryvisit.org or calling 330-259-3399. Patrons are advised to remove holds they no longer need in one of these ways, also.

-You will receive a call from a Library staff member at one of our curbside locations to schedule pick-up times.

-Upon arrival, you should: 
·       Pull your vehicle up to the indicated spot
·       Open your trunk and get back into your vehicle for contactless pickup
·       Call the telephone number listed for that specific pick-up branch (numbers are listed below)
·       Describe your car and give its license number
·       Wait for a staff member, wearing a mask and gloves, to bring out materials and place them in the vehicle’s trunk

Please note: If you do not have a mobile phone, please make arrangements in advance with the Library staff member who calls you to let you know your materials are ready.


Pick-Up locations will have signs indicating the phone number to call.

Each location has a different phone number for you to call when you arrive for your pickup.

Main Library – Call on Arrival 330-259-3395 
Enter the Main Library parking lot from N. Walnut Street, off of Rayen Ave., Youngstown. Exit after pickup onto Wick Ave.

Austintown Library – Call on Arrival 330-259-3396 
Enter the parking lot and bear right, drive around and back to the circle near the main entrance. After pickup, continue around the circle and exit.

Boardman Library – Call on Arrival 330-259-3397 
Enter the parking lot and pull up to the front entrance to the right (passenger side at the curb).  After pickup, pull forward and circle around to exit.

Canfield Library – Call on Arrival 330-259-3398 
Enter from the Lisbon Street entrance at rear of the library and pull up to the sign near the meeting room door.  After pickup, exit onto Main Street (Route 224).


Have questions?  We have answers!

Are walk-ups allowed? 
Yes, walk-ups are allowed. You should call when you arrive or make prior arrangements with staff.

How can I see if I have an item on hold? 
Log in to your Library card account at www.libraryvisit.org or call 330-259-3399.

What if I have holds right now? 
Previously placed holds are being filled and can be picked up curbside. When staff contacts you that holds are available at one of our curbside locations, the materials will be checked out to your card with an extra week of borrowing time (4 weeks for books and 2 weeks for DVDs). You will have one week to pick up your items. Holds not picked up within one week will be removed from the cardholder’s account. The cardholder can place a new request if the items are still needed.

Can I place holds now? 
Yes, holds can be placed now. You can place holds through your account at www.libraryvisit.org or by calling 330-259-3399. Or email your request to reference@libraryvisit.org.

Can we return items at curbside pickup?
No, the Curbside Pickup staff cannot take return of library materials for safety sake. But returns CAN be made through the Book and Media Drop Boxes which are now available at all library locations. This provides for safe handling of materials coming back into the system. Library materials from drop boxes are wheeled into library buildings, where they are placed in quarantine for four days to allow time for the COVID-19 virus to become inactive. You may not see your returns removed from your account during that time, but be patient. Materials will be checked back in after the four-day quarantine and fines will not be charged.

I am maxed out on the items I can check out at one time.  How will that be handled? 
Cardholders may be allowed increased limits on a case-by-case basis. Materials returned before our buildings and book drops closed have been checked in so they should no longer be on your account.

If I owe fines, can I still pick up materials? 
Yes, but please note that Library staff cannot accept payment at the time of curbside pickup. Cardholders can pay fines through their online library account at www.libraryvisit.org.

My card is blocked.  Can I use curbside pickup? 
We are sorry, but patrons who have been billed for lost or damaged materials or owe fines in excess of $25 are not able to use the curbside service. Cardholders can pay fines through their online library account at www.libraryvisit.org.

Can I place holds through Search Ohio or return Search Ohio materials? 
Not currently. Search Ohio is not operating at this time and not accepting returns. The Search Ohio service may not resume until the end of June at the earliest.

Can I check out materials on my digital card? 
Library materials cannot be checked out on a digital card, but a patron can convert a digital card to a full-service card and sign for responsibility in order to check out physical materials.  A full-service card carries fines and fees.  A digital card is for online services and is fine-free. Call 330-259-3399.

Have you updated any policies for COVID-19 more permanently than you have announced to the public especially regarding library materials? 
We are closely following guidelines from the Centers for Disease Control, the Ohio Library Council, the Ohio Department of Health, and other authorities.  Directives resulting from this pandemic are constantly evolving.  Materials returned before the book drops and libraries were closed are considered safe and have been returned to shelves for circulation. The Library is awaiting a study being done at the Battelle Institute in Columbus, Ohio, on COVID-19 safety precautions concerning the life of the virus on books and materials. For these reasons, the Library’s procedure will be to quarantine any returned items for 72 hours until advised otherwise. For the safety of staff and patrons, Library employees handling materials will wear masks, maintain social distance, stagger shifts, wash hands, and self -perform daily symptom assessments.

What precautions are you taking for curbside service? 
Library patrons are asked to remain in their vehicles or to maintain a safe distancing if they need walk-up service.  Library employees will wear masks and gloves when they place materials in patron vehicles.

If I have requested items, but haven’t received a call to pick them up, is something wrong? 
Nothing is wrong. The Library is working with considerations such as limited staffing and high demand for materials in trying to fill curbside orders as soon as possible. Your patience and understanding are greatly appreciated.

Can I get new books and movies? 
Yes! The Library has been ordering new materials throughout this time and vendors are sending shipments as new titles are released by publishers.  Some release dates have changed. Patrons are advised to expect some delays due to limited staffing and availability of items by the vendor.

I am a senior and receive my books through Special Delivery. Are they sending out materials and accepting returns by U.S. mail? 

Yes. Special Delivery staff members have been contacting their borrowers by phone and sending out materials, if requested. The Library has received shipments of returned items from the U.S. Postal Service. Returned items are placed in quarantine for 72 hours. Special Delivery patrons can call 330-792-3869 to request materials.

Can someone else pick up my materials for me? 

Materials will be checked out to the cardholder’s library account and that cardholder has responsibility for those items. If you cannot pick up the items yourself, please make arrangement with the Library employee who contacts you. You will need to provide the Library with the identity of the family member who will be picking up your materials, describe the vehicle being used and provide its license number, to ensure that the materials are given to the proper person.

When will library buildings reopen? 

The Library’s top priority remains the community’s health and safety, as we plan ahead for a gradual restart of operations. Curbside Pickup is the first phase of this restart. As plans unfold, the Library will make further public announcements in various ways, including the Library’s website, www.libraryvisit.org, email and social media.

What about library programs? 

Currently, all programming is online. The Library has been providing a robust virtual programming schedule for all ages on Facebook, YouTube, and Instagram since March. A schedule of virtual programming can be found at www.libraryvisit.org.

#