Curbside Pickup is available at most branches and at the Main Library
Contactless curbside pickup of library materials, such as books, movies and even WiFi hotspots, is now available at the Austintown, Boardman, Campbell, Canfield, East, Michael Kusalaba, Newport, Poland, Sebring, Springfield, Struthers and Tri-Lakes branches during their open hours and the Main Library in Youngstown during special hours (see below). Curbside Pickup will NOT be available at this time at the Brownlee Woods or Greenford libraries.
Curbside Pickup Hours
Curbside Pickup will be available during libraries hours at the libraries offering the service, with the exception of Main Library. Please note: Curbside Pickup will cease 30 minutes before the branch closes.
Main Library Curbside: Main Library offers contactless Curbside Pickup during these hours. Call the Library at 330-744-8636 to schedule your Curbside Pickup.
|Monday through Thursday||9 a.m. – 6:30 p.m.|
|Friday and Saturday||9 a.m. – 5 p.m.|
Returns Accepted in Drop Boxes Only
Please note that returns are not being taken inside library buildings. All returns should be made through the Book Drop and Media Drop boxes available outside at all locations.
There will be NO fines on materials that are due during library closure. The Library has automatically extended due dates on materials previously checked out so that fines will not be accrued. Library staff appreciates your patience and understanding.
Here’s how to use Curbside Pickup:
Place a hold on materials you want to pick up. Patrons with full-service library cards can place holds through the Library’s website at www.libraryvisit.org or by emailing firstname.lastname@example.org or calling 330-744-8636.
Upon arrival, you should:
· Pull your vehicle up to the indicated spot
· Open your trunk and get back into your vehicle for contactless pickup
· Call the telephone number on the sign outside the library
· Describe your car and give its license number
· Wait for a staff member, wearing a mask and gloves, to bring out materials and place them in the vehicle’s trunk
Please note: If you do not have a mobile phone, please make arrangements in advance with the Library staff member who calls you to let you know your materials are ready.
For Curbside Pickup, call on arrival, 330-744-8636
Have questions? We have answers!
Are walk-ups allowed?
Yes, walk-ups are allowed. You should call when you arrive or make prior arrangements with staff.
How can I see if I have an item on hold?
Log in to your Library card account at www.libraryvisit.org or call 330-744-8636.
What if I have holds right now?
Previously placed holds are being filled and can be picked up curbside. When staff contacts you that holds are available at one of our curbside locations, the materials will be checked out to your card with an extra week of borrowing time (4 weeks for books and 2 weeks for DVDs). You will have one week to pick up your items. Holds not picked up within one week will be removed from the cardholder’s account. The cardholder can place a new request if the items are still needed.
Can I place holds now?
Yes, holds can be placed now. You can place holds through your account at www.libraryvisit.org or by calling 330-744-8636. Or email your request to email@example.com.
Can we return items at curbside pickup?
No, the Curbside Pickup staff cannot take return of library materials for safety sake. But returns CAN be made through the Book and Media Drop Boxes which are now available at all library locations. This provides for safe handling of materials coming back into the system. Library materials from drop boxes are wheeled into library buildings, where they are placed in quarantine for four days to allow time for the COVID-19 virus to become inactive. You may not see your returns removed from your account during that time, but be patient. Materials will be checked back in after the four-day quarantine and fines will not be charged.
I am maxed out on the items I can check out at one time. How will that be handled?
Cardholders may be allowed increased limits on a case-by-case basis. Please note that with quarantining of returned materials, there may be lag time before items show up as cleared on your account.
If I owe fines, can I still pick up materials?
Yes, but please note that Library staff cannot accept payment at the time of curbside pickup. Cardholders can pay fines through their online library account at www.libraryvisit.org.
My card is blocked. Can I use curbside pickup?
We are sorry, but patrons who have been billed for lost or damaged materials or owe fines in excess of $25 are not able to use the curbside service. Cardholders can pay fines through their online library account at www.libraryvisit.org.
Can I place holds through Search Ohio or return Search Ohio materials?
You can place holds through Search Ohio, but you will not be able to choose the location for Curbside Pickup. Please follow up with a Library staff member by calling 330-744-8636 to make arrangements for curbside pickup.
Can I check out materials on my digital card?
Library materials cannot be checked out on a digital card, but a patron can convert a digital card to a full-service card and sign for responsibility in order to check out physical materials. A full-service card carries fines and fees. A digital card is for online services and is fine-free. Call 330-744-8636.
Have you updated any policies for COVID-19 more permanently than you have announced to the public especially regarding library materials?
We are closely following guidelines from the Centers for Disease Control, the Ohio Library Council, the Ohio Department of Health, and other authorities. Directives resulting from this pandemic are constantly evolving. The Library’s procedure is to quarantine any returned items for 72 hours. For the safety of staff and patrons, Library employees handling materials will wear masks, maintain social distance, stagger shifts, wash hands, and self-perform daily symptom assessments.
What precautions are you taking for curbside service?
Library patrons are asked to remain in their vehicles or to maintain a safe distancing if they need walk-up service. Library employees will wear masks and gloves when they place materials in patron vehicles.
If I have requested items, but haven’t received a call to pick them up, is something wrong?
Nothing is wrong. The Library is working with considerations such as limited staffing and high demand for materials in trying to fill curbside orders as soon as possible. Your patience and understanding are greatly appreciated.
Can I get new books and movies?
Yes! The Library has been ordering new materials throughout this time and vendors are sending shipments as new titles are released by publishers. Some release dates have changed. Patrons are advised to expect some delays due to limited staffing and availability of items by the vendor.
I am a senior and receive my books through Special Delivery. Are they sending out materials and accepting returns by U.S. mail?
Yes. Special Delivery staff members have been contacting their borrowers by phone and sending out materials, if requested. The Library has received shipments of returned items from the U.S. Postal Service. Returned items are placed in quarantine for 72 hours. Special Delivery patrons can call 330-792-3869 to request materials.
Can someone else pick up my materials for me?
Materials will be checked out to the cardholder’s library account and that cardholder has responsibility for those items. If you cannot pick up the items yourself, please make arrangement with the Library employee who contacts you. You will need to provide the Library with the identity of the family member who will be picking up your materials, describe the vehicle being used and provide its license number, to ensure that the materials are given to the proper person.
What about library programs?
Currently, there can be no in-library programming, but virtual programming on the Library’s social media will continue. The Library has been providing a robust virtual programming schedule for all ages on Facebook, YouTube, and Instagram since March. A schedule of virtual programming can be found through our Events Calendar