If you have provided us with an email address or cell phone number, it’s possible to receive a courtesy notice by email or text that materials are due two (2) days before the final due date.
An overdue notice is sent by your choice of email, telephone, text message or U.S. Mail when an item is seven (7) days past the due date.
A second notice citing the replacement cost of the materials is sent when the item is 21 days overdue and borrowing privileges are suspended.
At 28 days, the account is turned over to a collection agency, Unique National Collections. If materials are returned, replacement charges are removed.